/* Operator UI styling.
 *
 * One stylesheet, no framework, no build step — the deployment story for this
 * app is "copy a directory", and a toolchain would be the only thing in it
 * that needed maintaining. The content security policy forbids inline styles,
 * so everything visual lives here.
 */

:root {
  --bg: #14161a;
  --panel: #1b1e24;
  --panel-2: #21252d;
  --border: #2c313b;
  --border-soft: #23272f;
  --text: #e7e9ee;
  --muted: #9aa4b2;
  --accent: #6ea8fe;
  --accent-ink: #0b1120;
  --danger: #ff6b6b;
  --danger-bg: #2a1618;
  --warn: #ffb454;
  --warn-bg: #2a2216;
  --ok: #6ee7a8;
  --ok-bg: #142520;
  --internal: #c084fc;
  --internal-bg: #221a2c;

  --prio-urgent: #ff5f56;
  --prio-high: #ff9f43;
  --prio-normal: #6ea8fe;
  --prio-low: #7c8798;

  --radius: 8px;
  --gap: 14px;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial,
    "Noto Sans", sans-serif;
  --mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas,
    "Liberation Mono", monospace;
}

* { box-sizing: border-box; }

html { -webkit-text-size-adjust: 100%; }

body {
  margin: 0;
  background: var(--bg);
  color: var(--text);
  font-family: var(--font);
  font-size: 15px;
  line-height: 1.45;
}

a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }

h1, h2, h3 { line-height: 1.25; }

code, pre, .ref, .mono { font-family: var(--mono); }

.muted { color: var(--muted); }
.sep { color: var(--border); padding: 0 2px; }
.nowrap { white-space: nowrap; }
.num { text-align: right; font-variant-numeric: tabular-nums; }

.skip-link {
  position: absolute;
  left: -9999px;
}
.skip-link:focus {
  left: 8px; top: 8px; z-index: 10;
  background: var(--accent); color: var(--accent-ink);
  padding: 6px 10px; border-radius: var(--radius);
}

:focus-visible {
  outline: 2px solid var(--accent);
  outline-offset: 2px;
}

/* ------------------------------------------------------------ chrome */

.topbar {
  display: flex;
  align-items: center;
  gap: var(--gap);
  padding: 10px 16px;
  background: var(--panel);
  border-bottom: 1px solid var(--border);
  position: sticky;
  top: 0;
  z-index: 5;
  flex-wrap: wrap;
}

.brand {
  font-weight: 700;
  font-size: 18px;
  color: var(--text);
  letter-spacing: 0.02em;
}
.brand:hover { text-decoration: none; }
.brand-sub {
  color: var(--muted);
  font-weight: 400;
  font-size: 12px;
  margin-left: 8px;
}

/* The top nav duplicates the sidebar; it is the one that survives on a phone. */
.topbar-nav { display: none; gap: 12px; }
.topbar-nav a { color: var(--muted); }

.whoami {
  margin-left: auto;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
}
.operator-name { color: var(--muted); }

.shell {
  display: grid;
  grid-template-columns: 216px minmax(0, 1fr);
  align-items: start;
  gap: 0;
}

.sidebar {
  padding: 14px 10px;
  border-right: 1px solid var(--border);
  position: sticky;
  top: 53px;
  max-height: calc(100vh - 53px);
  overflow-y: auto;
}

.nav-list { list-style: none; margin: 0 0 6px; padding: 0; }
.nav-heading {
  margin: 16px 8px 6px;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--muted);
}
.nav-link {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 6px 8px;
  border-radius: 6px;
  color: var(--text);
  font-size: 14px;
}
.nav-link:hover { background: var(--panel); text-decoration: none; }
.nav-link.is-current { background: var(--panel-2); color: #fff; font-weight: 600; }
.nav-empty { color: var(--muted); font-size: 13px; padding: 6px 8px; }

.badge {
  background: var(--accent);
  color: var(--accent-ink);
  border-radius: 999px;
  padding: 0 7px;
  font-size: 11px;
  font-weight: 700;
  line-height: 18px;
}

.main {
  padding: 18px 20px 60px;
  min-width: 0;
  max-width: 1100px;
}

/* ------------------------------------------------------------ blocks */

.page-head {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  gap: var(--gap);
  flex-wrap: wrap;
  margin-bottom: 12px;
}
.page-title { margin: 0; font-size: 20px; }

.panel {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
  margin: 0 0 var(--gap);
}
.panel-title {
  margin: 0 0 10px;
  font-size: 13px;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--muted);
  display: flex;
  gap: 8px;
  align-items: baseline;
}

.alert {
  border-radius: var(--radius);
  padding: 10px 12px;
  margin: 0 0 var(--gap);
  border: 1px solid var(--border);
}
.alert p { margin: 0 0 6px; }
.alert p:last-child { margin-bottom: 0; }
.alert-error { background: var(--danger-bg); border-color: var(--danger); color: #ffd7d7; }
.alert-warn { background: var(--warn-bg); border-color: var(--warn); color: #ffe6c2; }
.alert-ok { background: var(--ok-bg); border-color: var(--ok); color: #cdf5e3; }
.alert-info { background: var(--panel-2); }

.empty-state {
  border: 1px dashed var(--border);
  border-radius: var(--radius);
  padding: 36px 20px;
  text-align: center;
  color: var(--muted);
}
.empty-title { font-size: 17px; color: var(--text); margin: 0 0 6px; }

/* ------------------------------------------------------------ controls */

.button {
  display: inline-block;
  background: var(--panel-2);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 7px 12px;
  font: inherit;
  font-size: 14px;
  cursor: pointer;
}
.button:hover { background: #2a2f39; text-decoration: none; }
.button-primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); font-weight: 600; }
.button-primary:hover { background: #86b7ff; }
.button-quiet { background: transparent; color: var(--muted); }
.button-danger { background: var(--danger); border-color: var(--danger); color: #2a0d0d; font-weight: 700; }
.button-danger:hover { background: #ff8a8a; }

.link-button {
  background: none;
  border: none;
  color: var(--accent);
  padding: 0;
  font: inherit;
  cursor: pointer;
}
.link-button:hover { text-decoration: underline; }

.inline-form { display: inline; }

.field { display: inline-flex; flex-direction: column; gap: 4px; font-size: 13px; }
.field-label { color: var(--muted); }
input[type="text"], input[type="search"], input[type="password"],
input[type="number"], select, textarea {
  background: var(--bg);
  color: var(--text);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 7px 9px;
  font: inherit;
  font-size: 14px;
  max-width: 100%;
}
textarea { width: 100%; resize: vertical; font-family: var(--font); }
input[type="search"] { min-width: 260px; }
input[type="number"] { width: 90px; }

.checkline {
  display: flex;
  gap: 8px;
  align-items: flex-start;
  font-size: 13px;
  color: var(--muted);
  margin: 8px 0;
}
.checkline b { color: var(--text); }

.stack { display: flex; flex-direction: column; gap: 12px; }
.stack .field { width: 100%; }
.stack input { width: 100%; }

/* ------------------------------------------------------------ filters */

.filters {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: var(--gap);
  flex-wrap: wrap;
  margin-bottom: var(--gap);
}
.search { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }

.tabs { display: flex; gap: 4px; flex-wrap: wrap; }
.tab {
  padding: 6px 12px;
  border-radius: 999px;
  color: var(--muted);
  border: 1px solid transparent;
  font-size: 14px;
}
.tab:hover { background: var(--panel); text-decoration: none; }
.tab.is-active { background: var(--panel-2); border-color: var(--border); color: var(--text); font-weight: 600; }

.counts { display: flex; gap: 6px; flex-wrap: wrap; margin: 0; }
.count-chip {
  font-size: 12px;
  padding: 2px 8px;
  border-radius: 999px;
  background: var(--panel-2);
  border: 1px solid var(--border);
  color: var(--muted);
}
.count-chip b { color: var(--text); }

/* ------------------------------------------------------------ pills */

.pill {
  display: inline-block;
  font-size: 11px;
  padding: 1px 7px;
  border-radius: 999px;
  border: 1px solid var(--border);
  background: var(--panel-2);
  color: var(--muted);
  text-transform: lowercase;
  vertical-align: middle;
}
.pill-quiet { opacity: 0.8; }
.pill-tag { border-style: dashed; }
.pill-unread { border-color: var(--accent); color: var(--accent); }
.pill-internal {
  background: var(--internal-bg);
  border-color: var(--internal);
  color: var(--internal);
  text-transform: none;
  font-weight: 600;
}

.status-new { border-color: #4f8cff; color: #9dc1ff; }
.status-open { border-color: #4f8cff; color: #9dc1ff; }
.status-waiting_client { border-color: var(--warn); color: var(--warn); }
.status-waiting_third_party { border-color: var(--warn); color: var(--warn); }
.status-resolved { border-color: var(--ok); color: var(--ok); }
.status-closed { border-color: var(--border); color: var(--muted); }

.prio-urgent .prio-pill, .prio-pill.prio-urgent { border-color: var(--prio-urgent); color: var(--prio-urgent); font-weight: 700; }
.prio-high .prio-pill, .prio-pill.prio-high { border-color: var(--prio-high); color: var(--prio-high); }
.prio-normal .prio-pill, .prio-pill.prio-normal { border-color: var(--prio-normal); color: var(--prio-normal); }
.prio-low .prio-pill, .prio-pill.prio-low { border-color: var(--prio-low); color: var(--prio-low); }

/* ------------------------------------------------------------ inbox */

.ticket-list { list-style: none; margin: 0; padding: 0; }

.ticket-row {
  display: flex;
  gap: 12px;
  padding: 10px;
  border: 1px solid var(--border);
  border-left-width: 4px;
  border-radius: var(--radius);
  background: var(--panel);
  margin-bottom: 8px;
}
.ticket-row:hover { background: var(--panel-2); }
.ticket-row.prio-urgent { border-left-color: var(--prio-urgent); }
.ticket-row.prio-high { border-left-color: var(--prio-high); }
.ticket-row.prio-normal { border-left-color: var(--prio-normal); }
.ticket-row.prio-low { border-left-color: var(--prio-low); }
.ticket-row.is-done { opacity: 0.55; }
.ticket-row.is-unread { background: #1d2230; }

.ticket-thumb {
  flex: 0 0 auto;
  width: 160px;
  height: 100px;
  border-radius: 6px;
  overflow: hidden;
  background: var(--bg);
  border: 1px solid var(--border-soft);
  display: flex;
  align-items: center;
  justify-content: center;
}
.ticket-thumb img {
  width: 100%;
  height: 100%;
  max-width: 100%;
  object-fit: cover;
  display: block;
}
.thumb-placeholder { color: var(--muted); font-size: 11px; }

.ticket-body { min-width: 0; flex: 1; }
.ticket-line1 { margin: 0 0 4px; }
.ticket-title { color: var(--text); font-weight: 600; }
.unread-dot { color: var(--accent); font-size: 10px; vertical-align: middle; }
.ticket-meta {
  margin: 0 0 3px;
  font-size: 13px;
  color: var(--muted);
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  align-items: center;
}
.ticket-meta .client { color: var(--text); }
.ref { color: var(--muted); font-size: 12px; letter-spacing: 0.02em; }
.list-footer { font-size: 12px; margin-top: 10px; }

/* ------------------------------------------------------------ ticket */

.crumbs { margin: 0 0 6px; font-size: 13px; color: var(--muted); }
.ticket-head {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
  margin-bottom: var(--gap);
}
.ticket-h1 { margin: 0 0 8px; font-size: 20px; }
.ticket-badges { display: flex; gap: 6px; flex-wrap: wrap; margin: 0 0 10px; }

.head-facts, .ctx {
  margin: 0;
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 6px 18px;
  font-size: 13px;
}
.head-facts dt, .ctx dt {
  color: var(--muted);
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}
.head-facts dd, .ctx dd { margin: 0; word-break: break-word; }
.ctx code { font-size: 12px; word-break: break-all; }
.ctx-browser { margin-top: 10px; }

.shots { margin: 0 0 var(--gap); display: flex; flex-direction: column; gap: var(--gap); }
.shot {
  margin: 0;
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 8px;
}
/* The screenshot is the reason this UI exists: give it the full column and
   never crop it. */
.shot img {
  display: block;
  width: auto;
  max-width: 100%;
  height: auto;
  border-radius: 4px;
  background: #fff;
}
.shot figcaption {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
  font-size: 12px;
  color: var(--muted);
  padding-top: 8px;
}

.file-list { list-style: none; margin: 0; padding: 0; font-size: 13px; }
.file-list li {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
  padding: 5px 0;
  border-bottom: 1px solid var(--border-soft);
}
.file-list li:last-child { border-bottom: none; }
.file-name { word-break: break-all; }

/* Client-supplied text: shown verbatim, escaped, never as markup. */
.prose {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  margin: 0;
}

.panel-error {
  margin-top: 14px;
  background: var(--danger-bg);
  border: 1px solid var(--danger);
  border-radius: var(--radius);
  padding: 12px;
}
.error-name { margin: 0 0 4px; font-size: 14px; color: #ffbcbc; font-family: var(--mono); }
.error-text { margin: 0 0 10px; white-space: pre-wrap; overflow-wrap: anywhere; }
.trace { margin-top: 10px; }
.trace summary { cursor: pointer; color: var(--muted); font-size: 13px; }
.pre, .code {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
  overflow-x: auto;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 6px;
  padding: 10px;
  font-family: var(--mono);
  font-size: 12px;
  margin: 8px 0 0;
}

.controls {
  display: flex;
  gap: 12px;
  align-items: flex-end;
  flex-wrap: wrap;
  margin-bottom: 10px;
}

/* ------------------------------------------------------------ thread */

.thread { list-style: none; margin: 0 0 var(--gap); padding: 0; }
.comment {
  border: 1px solid var(--border);
  border-left: 3px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 12px;
  margin-bottom: 8px;
  background: var(--panel-2);
}
.comment.author-agent { border-left-color: var(--accent); }
.comment.author-client { border-left-color: var(--ok); }

/* An internal note must never be mistaken for something the client can read. */
.comment.is-internal {
  background: var(--internal-bg);
  border-color: var(--internal);
  border-left-color: var(--internal);
  border-style: dashed;
  border-left-style: solid;
}

.comment-head {
  display: flex;
  gap: 8px;
  align-items: center;
  flex-wrap: wrap;
  margin: 0 0 6px;
  font-size: 13px;
}
.comment-author { font-size: 14px; }
.comment-files { list-style: none; margin: 8px 0 0; padding: 0; font-size: 12px; }
.comment-files li { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; padding: 3px 0; }
.comment-thumb {
  max-width: 120px;
  height: auto;
  border-radius: 4px;
  border: 1px solid var(--border);
  display: block;
}

.reply { display: flex; flex-direction: column; align-items: flex-start; gap: 6px; }
.reply .field { width: 100%; }

/* ------------------------------------------------------------ storage */

.stat-row { display: flex; gap: 28px; flex-wrap: wrap; margin-bottom: 10px; }
.stat { display: flex; flex-direction: column; }
.stat-value { font-size: 22px; font-weight: 700; font-variant-numeric: tabular-nums; }
.stat-label { font-size: 12px; color: var(--muted); }

.danger { border-color: var(--danger); }
.danger .panel-title { color: var(--danger); }
.danger-lede { margin: 0 0 10px; font-size: 14px; }
.free-line { font-size: 15px; margin: 0 0 12px; }
.free-line b { font-size: 17px; }
.selected-line { color: var(--muted); }
.selected-line b { color: var(--text); }

.table-scroll { overflow-x: auto; margin-bottom: 12px; }
.table { width: 100%; border-collapse: collapse; font-size: 13px; }
.table th, .table td {
  text-align: left;
  padding: 6px 8px;
  border-bottom: 1px solid var(--border-soft);
  vertical-align: top;
}
.table th { color: var(--muted); font-weight: 600; font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em; }
.table tbody tr:hover { background: var(--panel-2); }
.col-check { width: 28px; }
.cell-title { display: block; max-width: 44ch; overflow-wrap: anywhere; }

/* ------------------------------------------------------------ standalone */

body.centred {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  padding: 20px;
}
.card {
  background: var(--panel);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 26px;
  width: 100%;
  max-width: 380px;
}
.login-title { margin: 0 0 18px; font-size: 22px; }
.login-sub { color: var(--muted); font-weight: 400; font-size: 13px; }
.error-card { max-width: 460px; text-align: center; }
.error-code { font-size: 44px; font-weight: 800; color: var(--muted); margin: 0; }
.error-message { font-size: 17px; margin: 0 0 18px; font-weight: 500; }

/* ------------------------------------------------------------ narrow */

@media (max-width: 800px) {
  body { font-size: 16px; }
  .shell { grid-template-columns: minmax(0, 1fr); }
  /* The sidebar is a long list of clients; on a phone it would push the
     tickets off the first screen, so the top bar carries navigation instead. */
  .sidebar { display: none; }
  .topbar-nav { display: flex; }
  .main { padding: 14px 12px 60px; }
  .ticket-row { flex-direction: row; }
  .ticket-thumb { width: 96px; height: 72px; }
  input[type="search"] { min-width: 0; flex: 1; }
  .search { width: 100%; }
  .head-facts, .ctx { grid-template-columns: minmax(0, 1fr); }
  .stat-row { gap: 16px; }
  .cell-title { max-width: 24ch; }
}

@media (max-width: 420px) {
  .ticket-thumb { width: 72px; height: 56px; }
}

/* Installed-module list inside its collapsed <details>. Capped in height and
   scrollable: a real Odoo install reports hundreds, and letting it size to
   content buries the conversation below it. */
.modules {
  margin: 8px 0 0;
  padding: 8px 12px;
  max-height: 260px;
  overflow-y: auto;
  /* Grid rather than CSS columns: columns flow sideways and force a horizontal
     scrollbar once the pane is narrow, whereas auto-fill just wraps to fewer
     columns. */
  display: grid;
  /* min() keeps the track from exceeding a narrow container, which is what
     makes plain minmax() overflow sideways on a phone. */
  grid-template-columns: repeat(auto-fill, minmax(min(190px, 100%), 1fr));
  gap: 0 18px;
  list-style: none;
  font-family: var(--mono, ui-monospace, monospace);
  font-size: 12px;
  color: var(--muted);
  background: var(--bg-sunken, rgba(0, 0, 0, .2));
  border-radius: 6px;
}
.modules li { padding: 1px 0; overflow-wrap: anywhere; }